Job Description

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. (Your salary will be determined by your qualifications, experience, and education.)

Job Summary

Come join a team of passionate individuals at a non-profit serving Michigan's public Universities and Colleges, K-12 EDU, Libraries, Governmental, Healthcare, Tribal and other Michigan Non-profit organizations for over 56 years! You will be an integral part of the Merit team, a dynamic and innovative team member, ready to contribute to and execute the mission of Merit.

This position reports to the Director of Member Engagement and is responsible for working independently and as an interdisciplinary resource within Merit to respond to customer inquiries, create or identify solutions to meet differentiated solution designs, and identify evolving solution design trends and service delivery options. Merit's Services Lines consist of Network Services, Hosted Infrastructure, Hosted Applications and Community Development and Support.

You will have an important role working in an interdisciplinary fashion to execute initiatives across the organization with Member Engagement, Network Operations/Engineering, Outside Plant, and Product Development on key existing and potential Member organization's needs; supporting strategy and business development, service solutions, and service development.     

To learn more about Merit Network, please visit our website: https://www.merit.edu/  

Please Note: This is a hybrid position that will require you to work on-site two days per week at Merit's office located in Ann Arbor, MI, and it will require regular travel within the various regions across Michigan.

What You'll Do

Responsible for collaborating with Merit staff to generate and qualify opportunities, present production and pilot services, conduct needs analysis, and communicate solutions externally as well as internally.  

As the Merit Technical Pre-Sales Engineer, your key responsibilities include, but are not limited to: 
Essential functions for this position are followed by an (E).

Sales Engineer & Solution Design (50%):

Member Success and Support (20%):

Collaboration and Communication (20%):

Market Analysis and Services Strategy (10%):

Other Duties

Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of you for this job. Responsibilities and activities may change at any time with or without notice. 

Supervisory Responsibilities 

This position does not have any formal supervisory responsibilities.

Physical Demands

The physical demands described here are representative of those that must be met by you (with or without accommodations) to perform the essential functions of the job.

You must frequently work at a computer station, answer telephone calls, emails, and other forms of customer/client communication. You may on occasion move items of varying sizes and weights throughout the office or building.
 

Required Qualifications*

Desired Qualifications*

Modes of Work

This is a full-time, hybrid position. Though the typical work schedule is 8am-5pm, Monday through Friday for most staff, your work schedule will be determined with your supervisor and may change if necessary. 

During your 6-month probationary period, you will be required to be on-site for at least 3 days per week at Merit's office location: 

    880 Technology Dr., Suite B
    Ann Arbor, MI 48108

Following, working on-site will be required for a minimum of 2 days per week determined in partnership with your supervisor. In addition, ad-hoc on-site meetings and events may be needed with adequate notice provided. 
 

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Travel

Regular travel within various regions across Michigan may be required.
 

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Additional Information

We are committed to offering a high-quality benefits package to support our staff and their families. This includes, but is not limited to, options for 2:1 retirement matching, healthcare plans with nationwide coverage including prescription drug coverage, dental options, vision, flexible spending account options, well-being program offerings, long-term disability coverage, automatic life insurance, general legal services, multiple early childhood centers, time away from work, and work-life balance programs. For more information, visit http://careers.umich.edu/benefits/ 

   
Background Screening

The University of Michigan/Merit Network conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third-party administrator to conduct background checks in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for at least seven (7) calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended.
 

Contact Information

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

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