American Specialty Health Incorporated is seeking a Fitness Network Support - FNM to join our Fitness Network Management (FNM) department. This position will assist in fitness center outreach and rate resolution, as necessary.

Responsibilities

• Fitness Center retention and rate revision outreach.
• Provide follow-up to assigned rate revisions and collect fitness center data and report accurate information.
• Provide follow-up to assigned fitness center resignations.
• Maintains confidentiality of all fitness related records and files.
• Processes outreach requests to fitness centers and key decision makers within specified turnaround times, in support of Manager's expectations.
• Interacts with individual fitness center to support retention initiatives.
• Documents activity using the appropriate systems within CRM, as needed.
• Processes requests within specified turnaround times, in support of Manager's expectations.
• Maintains working knowledge of PROMIS and business processes related to database maintenance, including CRM.
• Renegotiates fitness center reimbursement rates with fitness centers and assists with the analysis of rate increases from contracted fitness centers.
• Participates in formal/informal training and team meetings and supports department by assisting on other special projects, as directed.

Qualifications

• Associate degree or equivalent experience preferred. If equivalent experience, high school diploma required.
• Minimum 2 years' experience in customer service, resolving complex issues.
• Excellent computer skills to include Word, Outlook, and Excel.
• Ability to work independently.
• Demonstrated ability to multitask and manage simultaneous requests requiring action from multiple sources (i.e., telephone, e-mail, direct interaction, etc.).
• Must be flexible and be willing to perform wide range of responsibilities to meet departmental or company goals.

Core Competencies

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Mobility

Primarily sedentary, able to sit for long periods of time.

Physical Requirements

Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs.

Environmental Conditions

Work from Home (WFH) environment.

American Specialty Health is an Equal Opportunity/Affirmative Action Employer.

Please view Equal Employment Opportunity Posters provided by OFCCP here.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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