Manager, Information Technology
Job Description
Full Job description
JOB
Who We AreWith three campuses along Colorado’s Front Range, FRCC is the state’s largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities. Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the “Top Online Colleges” in the country by Newsweek. One of FRCC’s main goals is to offer educational excellence for everyone. The college’s strong commitment to student success means we start by creating an inclusive and equitable environment—one where both students and employees feel they belong and are supported. FRCC’s focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body.
Who We AreWith three campuses along Colorado’s Front Range, FRCC is the state’s largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities. Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the “Top Online Colleges” in the country by Newsweek. One of FRCC’s main goals is to offer educational excellence for everyone. The college’s strong commitment to student success means we start by creating an inclusive and equitable environment—one where both students and employees feel they belong and are supported. FRCC’s focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body.
The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive.FRCC employees and leaders work hard to create a culture of collaboration, innovation and pride. We’re looking to hire people who share these values—along with our commitment to student success, equity and excellence. Who You AreIn support of organizational excellence and creating an excellent student experience, the Information Technology (IT) Manager is considered the local IT campus authority providing oversight and leadership in the delivery of technical solutions and support to the local campus as well as the entire FRCC community.
This position does have the opportunity to work remotely occasionally but does require a strong on-campus presence and may require occasional travel to all three FRCC campuses.
Please note: You need to be a Colorado resident on your first day of employment. Also, Front Range Community College is an E-Verify employer.
SALARY: $61,685 - $64,769 annuallyThe salary range reflects the minimum and maximum starting salary for the position. When determining the starting salary for a new employee, FRCC takes into consideration a combination of the selected candidate’s education, training and experience as it relates to the requirements of the position, as well as the position’s scope and complexity, internal pay equity and external market value.
BENEFITS: For information about benefits, please view APT & Faculty Benefits.
SELECTION PROCESS:
Position will remain open until filled with a priority deadline of March 31, 2025. This posting may be used to fill multiple or similar positions.
Preliminary screening will be made on the basis of a completed application package submitted by the candidate. In your application, please include a resume and cover letter that specifically addresses how your background and experience align with requirements, qualification and responsibilities of the IT Manager.
EXAMPLE OF DUTIES
Leadership & Supervision:
- Motivate, manage and lead a team while promoting a professional work atmosphere.
- Recruit, lead, coach and manage the client services team and student employees, including performance management of full-time and part-time staff.
- Promote continuous learning; identify training needs and provide opportunities for staff to enhance their skills and knowledge.
- Promote a culture of teamwork, respect, inclusiveness, growth, and professionalism within the department, in which all employees feel safe and are positioned for success.
- Maintain a safe, professional, clean, productive, pleasant, and comfortable work environment.
- Allocate resources effectively to meet client needs and project requirements.
Operations Management:
- Serving as the local campus IT authority, maintain a productive and collaborative environment.
- Manage the provision of technology and technical support to the FRCC community, to support the academic and business objectives of the College.
- Build and maintain strong relationships with customers, understand their IT requirements and business objectives, provide updates, and gather feedback.
- Maintain accurate documentation of client interactions, service agreements, and project details.
- Demonstrate and promote critical thinking, customer service and collaboration.
- Field customer escalations, knowing when to redirect the escalation and when to partner directly with the end user to reach a positive resolution.
- Review and manage the quality and timeliness of IT service request fulfillment.
- Identify, track, and communicate relevant metrics. Provide regular reports to senior management on the status of client services operations, projects.
- Analyze IT department needs; identify and prioritize weaknesses and opportunities while recognizing and celebrating strengths and achievements.
- Contribute to the success and improvement of all IT support practices.
- Maintain data integrity and an inventory of various technology needs. Purchase technology and office supplies as needed while staying compliant with fiscal and purchasing guidelines. Stay updated with the latest technology trends and advancements to provide clients with innovative solutions. Meet and collaborate with various vendors.
Project & Program Management:
Contribute to the goals of the IT department and FRCC through process, project and program management.
Proactively engage with Instruction, Fiscal, Facilities, Human Resources, Campus Security, Student Life and other departments. Monitor and direct the selection, prioritization, planning, implementation, communication and completion of IT projects. Identify, track, and communicate relevant metrics.
Respond to areas for improvement. Define, and maintain scalable, supportable, customer focused, cost effective and risk adverse technical standards throughout the classrooms and administrative spaces.
Standardize and periodically review processes, tools, and training across IT Serve as a member of the IT Management Team. Commit to working with the team to achieve the overall goals of the department.
SUPPLEMENTAL INFORMATION
Required Education/Training & Work Experience: An associate degree in a business- or computer-related field, and three (3) years of progressive relevant work experience in Information Technology.
ORA bachelor degree in a business- or computer-related field, and one (1) year of relevant professional experience in Information Technology.
Welcoming. Respectful. Inclusive. Together, we are FRCC.For information on Front Range Community College’s Security, including Clery Act/Crime Statistics for the campuses and surrounding area, view FRCC’s Annual Security Report.
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