Description

Columbia Basin College (CBC) is committed to our vision to be the educational home that transforms students' lives through economic and social mobility. We are one of eight Hispanic-Serving Institutions in Washington state with Hispanic students representing just under half of our student population. As such, CBC is committed to discovering and enacting innovative ways to intentionally serve Hispanic students while serving all. We center equity in all that we do and seek to attract and retain engaged individuals committed to helping all students be successful in accomplishing their goals.

The Assistant Director for Enrollment Services is vital in promoting student success and supporting the community college's mission. This role oversees the operations of the Enrollment Services department, ensuring that students receive professional and empathetic assistance. By managing the Welcome Center, Student ID Center, and phone queue, the Assistant Director fosters a welcoming environment for all students. Collaborating with various departments, this position focuses on streamlining processes and enhancing customer service to improve the overall student experience. Ultimately, this role helps individual students navigate their educational journeys while advancing the college's commitment to accessible, quality education. This position reports to the Director for Enrollment Services.

This position closes November 17, 2024 at 11:59 PM PST. The College will conduct initial interviews with selected candidates via Zoom and will conduct on-campus interviews with finalists.

If you have questions or need assistance during the application or search process, please contact the recruiter for this position, Ashley Jordan at ajordan@columbiabasin.edu or (509) 542-4567.

 

Primary Responsibilities 

• Supervise and train campus operators, hourly staff, and student employees, while managing time and leave reporting and conducting performance evaluations;
• Oversee the Welcome Center, Student ID Center, and Enrollment Services phone queues to ensure high-quality service and customer satisfaction;
• Provide in-depth customer service to a diverse student population through various communication methods, ensuring a positive experience;
• Collaborate with Enrollment Services departments to enhance processes and address issues related to admissions, onboarding, registration, financial aid, and student accounts;
• Develop training documents and facilitate staff development to ensure accurate and consistent information delivery;
• Update online content, student forms, and publications related to Enrollment Services for accessibility and accuracy;
• Support the timely processing of admissions and graduation applications, manage suspended records, and assist with student inquiries about accounts and fees;
• Assist with requisitions, P-card purchases, and budget-related tasks;
• Participate in reviewing and revising departmental policies with a focus on best practices and Diversity, Equity, and Inclusion;
• Ensure service continuity and manage daily operations in the absence of the Director of Enrollment Services, along with other assigned duties; and
• Other duties as assigned.

Required Qualifications

• Bachelor’s degree from an institutionally accredited college or university;
• Three (3) or more years of experience assisting customers regarding inquiries, complaints or problems; and
• One (1) or more years of experience using a student management system or related management system.

 

Preferred Qualifications

• Two (2) or more years of experience working in higher education specifically in Student Services or related field;
• Two (2) or more years of experience in supervising staff and managing multiple service areas;
• Knowledge of federal, state, and college regulations related to higher education; and
• Experience working in PeopleSoft Campus Solutions.

Competencies

Support for Diversity, Equity & Inclusion: Reflecting CBC's mission, vision and values, support initiatives that expand the human qualities that differentiate our workplace and educational setting; demonstrate and advocate an understanding of differences, open mindedness, compassion, sensitivity and interest in differing viewpoints given the diverse population and show a deep commitment to the involvement of colleagues, students and community members to student experience and success honoring freedom of expression as fundamental to personal, professional and organizational growth;

Adaptability/Flexibility: Ability to adapt to changing circumstances, handle ambiguity, and adjust priorities as necessary in response to evolving institutional needs or external factors;

“Yes, And”/Teamwork: Demonstrate a willingness to work with, and help others in completing job assignments, the ability to accept constructive criticism, and to cooperate with fellow employees and supervisors; demonstrate alignment with the "Yes, And" culture, (e.g., being present and listening, making each other look good, embracing change and failure and choosing positivity);

Technology Proficiency: Proficient in utilizing various technologies, including office productivity software, learning management systems, and other educational technologies relevant to the position;

Leadership: Demonstrated ability to lead teams, motivate staff, and foster a positive work environment conducive to productivity and collaboration;

Student Centered: Attention, interest, activities and efforts are centered upon the best interest of students. Create and support an environment that enables learners to achieve their personal, academic, and professional goals. Provide courteous and helpful responses to all customers, whether they be students, general public or employees from another department;

Customer Service: Commitment to providing exceptional customer service to students, faculty, staff, and external constituents, ensuring their needs are met with professionalism and responsiveness; and

Communication Skills: Effective interpersonal and written communication abilities to convey information clearly and concisely to students, faculty, staff, and external stakeholders.

Terms of Employment

This is a full-time, overtime eligible, professional staff position. The typical work hours are Monday through Thursday from 8:00 a.m. to 5:30 p.m. and Friday from 8:00 a.m. to 1:00 p.m.; however, work hours may vary due to work demands and some evening work may be required.

CBC is an equal opportunity employer and complies with the letter and spirit of all federal and state laws. CBC encourages applications from qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or other legal protected characteristics. Candidates who need any accommodation in the application process or in employment should contact the Office of Human Resources.

CBC offers excellent medical/dental insurance, life insurance, long-term disability, paid leave, retirement plans, and a variety of benefit options. Please view the “Benefits” tab for comprehensive benefits information.

Successful candidates must meet the following requirements:

• Provide proof of lawful permanent residency or other appropriate work authorization as required by the Immigration Reform Control Act of 1986.
• Disclose any substantiated findings or any ongoing investigations related to sexual misconduct as required by RCW28B.112.080.
• Pass a criminal background check. Note: information learned during the criminal background check will not necessarily preclude employment but may be a factor in eligibility for the position.
• Verify education at time of hire.
• Maintain an alcohol-free and drug-free workplace during employment.

 

OTHER JOB ELEMENTS
The working conditions listed below represent those that must be met by an incumbent to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

WORKING CONDITIONS
While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility including having the ability to move materials on a regular basis such as files, books, office equipment, etc. and travel between buildings on campus. Manual dexterity and coordination are required to operate equipment such as computer keyboard, calculator, and standard office equipment.

Work environment includes office and other settings as appropriate. It is a fast paced and sometimes stressful services environment. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises.