CO Sr. Medical Office Coordinator
Job Description
We rare seeking a CO Sr. Medical Office Coordinator who will support retina faculty regarding patient care, quality and operational improvement initiatives, and educational programs. Coordinates daily activities in a multi-faceted complex medical practice to ensure a smoothly functioning office and good patient relations. Provides direct support to clinical staff on operational and administrative tasks including templating, scheduling, registration, ordering, and special projects. Serves as a resource in a team-focused environment. Addresses patient questions and concerns. Resolves issues promptly and accurately. Uses Epic to document all patient interactions. Acts independently with professionalism and efficiency.
Specific Duties & Responsibilities
- Acts as a resource to patients, physicians, and retina division.
- Provides quality service and support in a variety of areas, which may include, but are not limited to, scheduling, registration, and care coordination; quality and operational metric measurement and data gathering; quality and operational report generation; and coordination of clinical trainee education program administrative needs.
- Assists clinic personnel in scheduling and rescheduling patient appointments as needed.
- Addresses complex situations based on experiences, knowledge, and understanding of need, examples may include working with VIP patients, international patients, and unique scheduling situations.
- Coordinates all parts of complex patient visits including evaluations, testing, as well as pre and post-op visits, including visits that require coordination among multiple lines of service.
- Participates in tasks needed to ensure compliance with regulatory requirements.
- Assists with faculty and clinical trainee calendar management, including scheduling meetings and other faculty engagements.
- Coordinates business travel arrangements.
- Executes business reimbursement processes.
- Performs other duties as assigned.
Minimum Qualifications
- High School Diploma or graduation equivalent.
- Three years progressively responsible medical office experience. Medical terminology required. Intermediate computer and proofreading skills required. Experience in the Johns Hopkins system strongly preferred.
- Additional education may substitute for up to one year of required experience to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
- Two years of college or equivalent work experience.
- Two years of related ophthalmology/JHH system work experience is strongly preferred. Additional education may be substituted for years of experience.
- Knowledge of medical insurance coverage is preferred.
- Medical terminology and average computer skills are preferred.
- Two years of college or equivalent work experience.
- Two years of related ophthalmology/JHH system work experience is strongly preferred. Additional education may be substituted for years of experience.
- Knowledge of medical insurance coverage is preferred.
- Medical terminology and average computer skills are preferred.
Classified Title: Sr. Medical Office Coordinator
Job Posting Title (Working Title): CO Sr. Medical Office Coordinator
Role/Level/Range: ATO 40/E/02/OE
Starting Salary Range: $18.20 - $33.90 HRLY (Commensurate with experience)
Employee group: Full Time
Schedule: Monday-Friday, 8:00 am - 4:30 pm
Exempt Status: Non-Exempt
Location: School of Medicine Campus
Department name: -SOM Oph Retina Service
Personnel area: School of Medicine
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