Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI.

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

In ensuring delivery of the industry leading customer experience, the Sr. Project Manager plans, directs, and coordinates activities of a designated Customer Focused Team to ensure that goals and objectives of the team are accomplished within prescribed time frames and in budget, while adhering to applicable regulations and protocol requirements. Oversees customer projects that are managed by their direct reports and serves as the primary point of escalation. Supports maintaining exceptional client satisfaction and superior business performance metrics. Leads and plays an integral part in individual project success and provide PCI a competitive advantage in long-term customer management. Provides exceptional program management leadership with outstanding performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Initiate, track and drive timely completion client orders (finished goods) in support of achieving outstanding performance metrics
• Support exceptional client satisfaction for top-tier relationships. Enable year-over-year growth and relationship expansion.
• Coach, mentor and supervise Associate Project Managers (as applicable) and Project Managers (as applicable)
• In keeping with continuous improvement culture, support key site and corporate initiatives to drive optimization and efficiency of processes, systems and technologies
• Accountable for overall program management for assigned projects using appropriate project planning tools. Communicates milestones, critical path activities and assign internal and external responsibility to ensure the project achieves all deliverables per the customer requirements and agreed upon timeline. Serves as Primary customer contact and point of escalation for their direct reports for activities, including timeline, budget and customer expectation management and general inquiries.
• Collaborate with Business Development as necessary with review of quotes for accuracy.
• Assist with customer Supply Agreements/contracts during project development.
• Interpret and ensure compliance to purchasing authorization from the supply agreement.
• Collaborate with the customer to ensure correct application of components and artwork changes; verify pricing to quote and re-price if necessary; communicate price variances with management. Lead Project Team and Technical Kick Off Meetings for assigned projects.
• Forecast and manage project expenses in adherence with the project budget. Generate customer invoice/billing including supporting documentation.
• Review and approve internal customer-based specifications for packaging components and processes.
• Provide suggestions for packaging solutions in the areas of design and specification management.
• Effectively facilitate a lessons learned at the conclusion of projects to ensure we capture best practices, receive constructive feedback, and develop solutions and action plans to make the next project a success.
• Understand and analyze contribution margin and gross margin for each project.
• Commit and meet budgetary objectives for their own projects as well as for their team and communicate adjustments to their direct manager.
• Establish effective meetings and communication plan to ensure success of each project.
• Lead/Facilitate/Support Quarterly Business Review meetings.
• Participate in and lead continuous improvement projects.
• Manage/Support customer visits to PCI, including preparation and presentation of slides to facilitate discussions.
• Training and onboarding of new employees for their team and also within same role as needed.
• This position may require overtime and/or weekend work.
• Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules.
• Attendance to work is an essential function of this position
• Performs other duties as assigned by Manager/Supervisor.
• Acts as back-up Project Manager contact for internal communications and trouble shooting.
• Maintain active Project Management responsibilities for small volume clients.
• Provide continuous support to Project Manager and team for day to day internal problem solving and trouble shooting.
• Utilize key software platforms to facilitate client data reporting and project status and hold direct team accountable for utilizing platforms.
• Accountable for driving inventory to appropriate levels to meet customer needs and business expectations.
• Evaluate and offer solutions as needed regarding capacity for production suites.
• Collaborate with other support teams in order to offer best solutions to support the business and the customers.

Special Demands:

• Stationary Position: From 1/4 to 1/2 of the day.
• Move, Traverse: From 1/4 to 1/2 of the day.
• Operate, activate, use, prepare, inspect, or place: Up to 1/4 of the day.
• Install, place, adjust, apply, measure, use, or signal: Up to 1/4 of the day.
• Ascend/Descend or Work Atop: None.
• Position self (to) or Move (about or to): Up to 1/4 of the day.
• Communicate or exchange information: From 1/2 to 3/4 of the day.
• Detect, distinguish, or determine: Up to 1/4 of the day.

On an average day, the individual can expect to move and/or transport up to 10 pounds

less than 1/4 of the day.

QUALIFICATIONS:

Required:

• Bachelor's Degree in a related field and/or 5-7 years related experience and/or training.
• College Level Mathematical Skills
• Intermediate Computer Skills: Ability to perform more complex computer tasks and has knowledge of various computer programs.
• Full Professional Proficiency: Ability to speak, read, and write fluently and accurately on all levels pertinent to professional needs.
• Very High Reasoning: Ability to define problems, collect data, establish facts, and draw valid conclusions. Be able to interpret an extensive variety of technical instructions in math or diagram form and deal with several abstract/concrete variables.
• Ability to Travel
• Supervisory Responsibilities

Preferred:

• Able to set and achieve challenging goals.
• Ability to adapt to a changing work environment.
• Ability to display excellent time management skills.
• Ability to identify and resolve problems in a timely manner.

The base salary range for this position is $113,840. to $142,300. plus annual performance bonus eligibility. Final offer amounts are determined by multiple factors including and not limited to specific and relevant experience, credentials, geography and subject matter expertise.

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Join us and be part of building the bridge between life changing therapies and patients.

Equal Employment Opportunity (EEO) Statement:
PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.